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Returns and Refunds

Right to cancel

  1. Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products.  

 

FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.

 

  1. In order to exercise the right to cancel the Client shall send notification to FiloBlu within the time limits indicated to the following email address customercare@franklin-and-marshall.com, and by fill the form provided for that purpose on the Website.

 

  1. In the event of cancellation, the Client shall return the products to FiloBlu at the Client's expense within 14 (fourteen) days of said cancellation:

For all packages sent from the European Union the shipping address is:


FiloBlu c/o Snatt Logistica Spa Mag. L - FASHION BOX S.p.A, Via San Biagio, 65/67, 42024 Castelnovo Sotto (RE) – Italy.

For all packages sent from countries outside the European Union, which pass through customs, the shipping address is: 


FiloBlu c/o Snatt Logistica Spa – FASHION BOX S.p.A  Via Kennedy 12/B 42040 Campegine (RE) Italy

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

  • the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
  • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
  • transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client. 
  • until confirmation of receipt by the warehouse indicated by FiloBlu is given, liability for transport shall be borne solely by the brand;
  • should the goods be damaged in transit, FiloBlu shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination;  
  • FiloBlu shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
  1. FiloBlu shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the Client can prove that the product has been properly dispatched, whichever is sooner.
  2. In any case, the Client shall forfeit the right to cancel should FiloBlu discover any of the following:
  • that the returned product and/or its accessories, and/or its packaging are not intact;
  • that the product is without its external package and or the original internal packaging;
  • that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).

Should the right to cancel be forfeited, FiloBlu shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

 

Franklin & Marshall

ICE DYEING COLLECTION

F&M presents the new Ice Dyeing collection, consisting of garments treated with totally artisanal processes.

This garment is treated through entirely artisanal methods. Color pigments powder seep down thanks to a special and innovative dying technique through the use of ice. Depending on the timing and the modality the color is absorbed, we can obtain unique and unrepeatable chromatic shades. Each garment differs from the other thanks to this peculiar technique, which must therefore be considered as an expression of uniqueness for each piece.

Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery
Zoom Garment-dyed ice dye hoodie with arch letter logo embroidery

Garment-dyed ice dye hoodie with arch letter logo embroidery

€149,00
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(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Cotton sweatshirt treated with a particular ice dye which creates chromatically unique pieces of clothing. With regular fit, hood and drawstring, the garment is refined by the kangaroo pocket and by the arch letter logo embroidery on the chest.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery
Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery
Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery
Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery
Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery
Zoom Garment-dyed ice dye crewneck with arch letter logo embroidery

Garment-dyed ice dye crewneck with arch letter logo embroidery

€139,00
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(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Crewneck cotton sweatshirt, garment-dyed and treated with a particular ice dye which creates chromatically unique pieces of clothing. The cropped garment is enhanced by the arch letter embroidery on the chest.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery
Zoom Garment-dyed ice dye jogger pants with arch letter embroidery

Garment-dyed ice dye jogger pants with arch letter embroidery

€139,00
Subscription Save

(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Jogger pants made of cotton fleece fabric treated with a particular ice dye which creates chromatically unique pieces of clothing. With elasticated waistband and drawstring, the garment features a comfort and relaxed fit. The item is enhanced by the arch letter logo embroidery on the side.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery
Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery
Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery
Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery
Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery
Zoom Garment-dyed ice dye fleece jogger pants with Crest logo embroidery

Garment-dyed ice dye fleece jogger pants with Crest logo embroidery

€139,00
Subscription Save

(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Jogger pants made of garment-dyed cotton fleece treated with a particular ice dye which creates chromatically unique pieces of clothing. With regular fit with elasticated waistband and inner drawstring, the garment is refined by the Crest logo embroidery on the side.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery
Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery
Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery
Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery
Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery
Zoom Garment-dyed ice dye fleece shorts with arch letter logo embroidery

Garment-dyed ice dye fleece shorts with arch letter logo embroidery

€119,00
Subscription Save

(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Shorts made of cotton fleece fabric, garment-dyed and treated with a particular ice dye which creates chromatically unique pieces of clothing. With elasticated waistband with drawstring, the garment features a comfort and relaxed fit. Equipped with two vertical pockets and one back pocket, the item is enhanced by the arch letter logo embroidery at the hem.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery
Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery
Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery
Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery
Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery
Zoom Garment-dyed ice dye t-shirt with arch letter logo embroidery

Garment-dyed ice dye t-shirt with arch letter logo embroidery

€79,00
Subscription Save

(incl. VAT, excl. shipping costs)

Size
Colour
Gender

Crewneck t-shirt made of cotton jersey treated with a particular ice dye which creates chromatically unique pieces of clothing. With short sleeves and regular fit, the garment features the arch letter logo embroidery on the chest.

This content type will accept rich text to help with adding styles and links to additional pages or content. Use this to add supplementary information to help your buyers.

You can use product metafields to assign content to this tab that is unique to an individual product. Use tabs to highlight unique features, sizing information, or other sales information.

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